As a funeral company, you can manage orders for your customers centrally. You automatically receive an invoice issued to your company with VAT shown.

If you place orders regularly, you can optionally activate monthly collective billing. This function can be activated in your edolences account or by contacting our support.

For larger contingents, custom QR designs or technical interfaces (e.g. API integration), please contact us directly: support@edolences.com

After purchase, you will automatically receive your invoice by email. Additionally, you can download it at any time via your user account:

1. Log in to edolences.com/login.
2. Go to "Orders" or "Invoices" in the profile area.
3. Click on "Download invoice".

Please check your spam folder or contact our support. We will gladly send you the invoice again.

• Please check your payment details and available balance.
• Try an alternative payment method.
• Wait a few minutes and restart the payment process.

If a payment was accidentally made twice, we will of course refund the amount immediately. Please contact support@edolences.com directly and provide your order number.

In rare cases, technical delays may occur. Please wait a few minutes. If your QR Angel or access does not appear, please contact our support with proof of payment.

• Credit card (Visa, MasterCard, Amex)
• PayPal
• Instant transfer (Klarna)
• Apple Pay / Google Pay (depending on device)

The debit occurs immediately after completion of your order. In case of problems, please check your payment method or contact our support.

Yes - all payments are processed through certified payment service providers (e.g. Stripe or PayPal). Your data is encrypted and not stored on our servers.