To use edolences - for example to create a memorial page or manage a QR Angel - you need a free account.

1. Visit edolences.com/register.
2. Choose whether you want to register with your email address or via Google or Facebook login.
3. Enter your first and last name and a valid email address. Choose a secure password.
4. Accept the Privacy Policy and the Terms & Conditions to continue.
5. Click on "Register". You will receive a confirmation email. Please also check your spam folder.
6. After confirmation, you can log in directly and create or manage your first memorial page.

Extended features are available for funeral companies - e.g. managing multiple memorial pages, linking QR Angels or setting up a company profile.

1. Select the account type "Funeral Director" during registration.
2. Enter the required company data (company name, address, contact person).
3. After review by our team, your account will be activated for professional features. You will receive a corresponding notification by email.

• No confirmation email received? Please check your spam folder or request a new confirmation email.
• Error message during registration? Make sure your email address is valid and the password meets security requirements.
• Problems with social login? Try a different browser or alternatively use registration via email address.

You forgot your password or want to change it for security reasons? No problem:

1. Go to the login page at edolences.com/login.
2. Click on "Forgot password?".
3. Enter the email address you registered with.
4. You will receive an email with a link to reset your password (please also check the spam folder).
5. Choose a new, secure password and confirm it.

If you are already logged in and want to change your password:

1. Go to your profile in the left navigation
2. Select the "Change password" section.
3. Enter your current password as well as your new password and save the change.

• At least 8 characters, preferably 12 or more
• Use of upper and lower case letters, numbers and special characters
• Avoid names, birth dates or easily guessable words
• Use a separate password for each service if possible

• Only log in on trusted devices.
• Avoid publicly accessible networks when logging in.
• Always actively log out after use on foreign devices.

If you notice unusual activity in your account, please change your password immediately and contact our support.

You can adjust your personal information such as name or email address at any time:

1. Log in to edolences.com/login.
2. Click on your profile on the left
3. Make the desired changes and save them.

You can specify which language you want to use the platform in:

1. Open your profile.
2. Select the desired language in the "Language" section (e.g. German, English).
3. The platform automatically updates according to your selection.

If you want to change your role on the platform (e.g. from user to funeral director), please contact our support directly. Activation takes place after review by our team.

When logging in, you can choose whether you want to "stay logged in". This setting is particularly helpful for frequent use. For security reasons, automatic logout occurs after inactivity on shared devices.